June 27th, 2024, 3:22 pm PT / Category: hitec, Interviews
In this "Behind the Booth at HITEC 2024" interview, hospitality expert Shane O’Flaherty, Global Director of Travel, Transportation & Hospitality at Microsoft, discusses:
- How generative AI is revolutionizing the Travel & Hospitality industry by enhancing search, inspiration, and booking processes. It engages consumers to find what they really want and empowers employees by providing easy access to necessary information.
- The importance of balancing consumer-based and employee-based technologies, and how enterprise-grade platforms can enhance operational efficiency and data security.
- His optimism about the future of travel and hospitality technology, emphasizing the importance of maintaining a growth mindset, continuously learning, and embracing new technologies to drive industry success and innovation.
Shane O’Flaherty
Shane O’Flaherty is the Global Director of Travel, Transportation & Hospitality for Microsoft. He focuses on leading the hotel, airline, cruise, and logistics industries in driving innovation to enhance customer and employee journeys, while boosting productivity and reducing costs through Microsoft’s technology and its ecosystem of travel solution partners.
Before Microsoft, Shane was CEO & President at Forbes Travel Guide, where he modernized the global Five Star ratings system and expanded it worldwide. He also grew Forbes Travel Guide Consulting Services into a leading provider of customer experience measurement and training for top hospitality brands. Shane has spoken at numerous industry conferences and appeared on major media outlets, discussing the travel and hospitality space.
