March 25th, 2025, 10:00 am PT / Category: Interviews
How can the right PMS technology reduce training time, improve efficiency, and ease hotel operations?
In this episode of dojo.live, we chat with Charlie Green, Sr. Director of Product Strategy and Innovation at SkyTouch, about reimagining PMS through the lens of simplicity, usability, and real-world hotel operations. With over 100,000 users on the platform, Charlie unpacks what it truly means to be “hotel people building for hotel people”—and how that philosophy drives smarter product design and faster onboarding. From streamlining complex processes like night audits to improving employee satisfaction and guest experiences, Charlie shares why intuitive tools are critical for modern hotel performance. This conversation is packed with practical insights for both hoteliers choosing a PMS and technologists building one, offering a behind-the-scenes look at what usability, empathy, and data-driven design can really accomplish in the hospitality space.
About Charlie Green
Charlie Green was a founding member of the leadership team at SkyTouch Technology. He recently celebrated his 35th year in hospitality with 25 of those in the hotel technology arena. He is focused on understanding the needs and challenges that hotel operators experience and bringing innovative solutions to the market.
Listen to the Podcast
Additional Resources
Check out the SkyTouch Technology Blog for industry trends and practical tips to help hoteliers grow and sustain their operations.
