Cognitive computing is the simulation of human thought processes in a computerized model.
It involves self-learning systems that use data mining, pattern recognition and natural language processing to mimic the way the human brain works. Today we’ll learn what this means to the travel tech industry.
Raj Singh is a Product Design expert, and CEO at Go Moment, a company dedicated to making customer service instant. Go Moment’s Ivy is already the world’s leading automated customer service platform for hotels.
Raj brings cross-discipline design, technology, and marketing experience from hundreds of large scale technology projects for leading brands like Virgin, Lady Gaga, and HEB Grocery Company. Blending his deep expertise in UX and market research, Raj works alongside leaders in hospitality to address the industry’s needs using next-generation technologies like Artificial Intelligence, machine learning, and labor automation. In partnership with IBM Watson, Go Moment’s Ivy platform automates up to 90% of guest communication and is currently available to millions of hotel guests.