Customer Experience: The New Era of Customer Success

Scheduled for: January 7th, 2021, 12:00 pm PT / Category: Interviews

How delivering true customer success goes beyond any specific function and requires company-wide transformation.

Anisha Patel is Senior Director, Customer Success Management at Cisco. Her team is responsible for developing and scaling the global customer success model across Cisco’s portfolio of products and services. Prior to joining Cisco, Anisha led Customer Success Strategy & Analytics and was the Chief of Staff to the COO, Customer Success at Salesforce. Her experience also includes years in business operations, marketing analytics, and consulting at Salesforce and IBM.

Anisha holds a Bachelor of Science in Finance and a Bachelor of Science in Statistics & Operations Research from New York University.