February 19th, 2025, 10:00 am PT / Category: Featured, Interviews
How is AI-powered data engagement, driven by GPT and LLMs, transforming revenue management from a technical skill into a universal language?
In this episode of dojo.live, we sit down with Alan Young, Vice President of Hospitality Strategy at Infor, to explore how data literacy is becoming a game-changer for hospitality operations. Alan breaks down why the ability to understand and act on data is now essential—not just for revenue leaders, but across every level of a hotel’s organization. From democratizing access to insights through AI-powered tools like GPT and LLMs, to fostering inclusive data engagement that empowers non-technical staff, this conversation dives into the cultural shift needed to turn data into a daily habit. Alan also tackles common concerns around automation and decision-making, offering a pragmatic look at how hotels can start small, build trust in AI, and develop a data-forward mindset that drives better guest experiences and stronger business outcomes.
About Alan Young
A seasoned business and technology visionary, Alan Young is the VP, Hospitality Strategy for Infor. He is recognized for his provocative insight into how emerging technology impacts industries and how leaders can better connect with their customers and employees for sustained growth. Alan also sits on several hotel and travel technology advisory boards and is known for his ability to turn difficult concepts into easy-to-understand ideas that drive meaningful outcomes and actions.
He is a respected thought-leader, battle-tested consultant, mentor, and sought-after keynote speaker on the topics of business strategy, growth, transformation, and innovation. Alan focuses on increasing business awareness and believes that everything hinges on the power of communication and effective storytelling.
