August 1st, 2024, 10:00 am PT / Category: Interviews
Many companies in the Travel & Hospitality industry have embraced AI technologies for both internal operations and product development.
In this seventh episode, hospitality expert David Chestler and UI/UX expert Sandra Vazquez are discussing:
- How AI and GenAI technologies are transforming the traveler’s expectations and therefore the traveler’s journey by providing mass personalization, improving search capabilities, and integrating chatbots to enhance customer experience.
- Emerging AI applications in the hospitality industry, including vision technology and next-gen customer service tools, along with strategies for companies to prepare for and adapt to these innovations.
- Practical tips for leveraging GenAI technologies in user experience research and design.
David Chestler
President @ ProVision Partners International [LinkedIn]
David Chestler is recognized as an icon of the global hospitality and travel industry, having forged a successful career in hotel technology that spans over three decades. He currently serves as President of ProVision Partners International, Inc, a hotel and travel consultancy and marketing firm that he co-founded in 2019. Since beginning his career in hospitality in 1989 with Utell International, Chestler has held leadership roles with some of the industry’s most prominent organizations, where he consistently delivered global scale and growth by developing high performance teams focused on complex technology solutions.
Sandra Vazquez
Head of User Experience & Design @ Encora [LinkedIn]
Sandra Vazquez is a UX and CX leader with more than 10 years of experience helping software companies improve the user experience of their products. With an entrepreneurial background, she guides companies on how to build engaging products and impact market adoption.In her role as Head of User Experience, Sandra works with clients from all around the world to discover their users’ perspectives and translate them into actionable design solutions that ultimately drive growth.She has a bachelor’s degree in Management Information Systems from the University of Arizona.
