Tag: Customer Experience

The Superstructure of a Scalable Travel Startup

Jannik Lawaetz, the Founder and CEO of LuggageHero, discusses his company’s innovative approach to luggage storage for travelers by offering a solution where businesses throughout cities serve as storage locations for travelers’ luggage, providing convenience, flexibility, and security at a great price. What Is Luggage Storage and Why Use It? Luggage is an integral part Read More…

Reimagining the Travel Agent / Tour Operator Digital Relationship

Ben Block, CEO of DH Enterprise & Associates (now TravelSmart International Group), discusses how the company is reimagining the relationship between travel agents, tour operators and digital platforms. By combining technology, data-driven insights, and personalized customer experiences, DH Travel caters to a broad range of customers and provides them with high-value vacation options. How Can Read More…

How Customer Data Platforms Are the Next Marketing and Customer Experience Competitive Advantage

Stuart Greif, the then Practice Lead for Travel & Hospitality at Amperity, discusses the disruptive nature of customer data platforms (CDPs) and their impact on marketing and customer experience, particularly in the travel and hospitality industries. What is a Customer Data Platform? A customer data platform is a collection of software which creates a unified Read More…

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