Building Trust with eCommerce Consumers

Scheduled for: July 13th, 2022, 12:00 pm PT / Category: Interviews

How can online retailers create trust and increase brand loyalty?

Ken Muir is the Chief Executive Officer at Buku Ship – a SaaS company that specializes in eCommerce shipping CX.

Over his 25+ years of experience in the software industry, Ken has held positions as a Software Engineer (where he holds 3 US patents), various engineering leadership roles, Chief of Staff to the CEO and Chief Technology Officer of a $1B public company. Ken was the CEO of privately held GWAVA Inc. based in Montreal, Canada which he led to a high-multiple acquisition by Micro Focus in 2016. He was the General Manager of Micro Focus’ AI & Analytics business unit based in Cambridge UK and was the Worldwide Sales VP role for their archiving, eDiscovery and compliance business unit.

Ken holds B.S. degrees in both Electrical Engineering and Computer Engineering from the University of Utah and is a PLD graduate of Harvard Business School. He serves on the University of Utah College of Engineering Industry Advisory Board and National Advisory Council. He was honored as the College of Engineering Distinguished Alumnus award recipient in 2017 where he also spoke at commencement.

Ken resides in Bountiful, Utah with his high school sweetheart Kim. They have been married for 32 years and have three adult children.