How AI is Powering the Convergence of the Front & Back of House

Scheduled for: May 16th, 2024, 10:00 am PT / Category: Interviews

In this series we are speaking about how a variety of companies in the Travel & Hospitality industry have embraced the use of AI technologies in both their internal operations and in the creation of their products.

In this third episode, hospitality expert David Chestler and hospitality tech expert and CEO & Co-founder of InnSpire, Martin Chevalley, are discussing:

  • How technology has transformed guest experiences, including check-in processes, through innovations like mobile apps and self-service kiosks, boosting efficiency and satisfaction.
  • How back-of-house operations can use technology to improve productivity in areas like inventory management and housekeeping, with real-world success stories of implementation.
  • How the convergence of front and back-of-house technology enhances communication and collaboration, improving guest experiences and increasing employee satisfaction and operational efficiency for hotels.

David Chestler

President, ProVision Partners International [Linkedin Link]

David Chestler is recognized as an icon of the global hospitality and travel industry, having forged a successful career in hotel technology that spans over three decades. He currently serves as President of ProVision Partners International, Inc, a hotel and travel consultancy and marketing firm that he co-founded in 2019. Since beginning his career in hospitality in 1989 with Utell International, Chestler has held leadership roles with some of the industry’s most prominent organizations, where he consistently delivered global scale and growth by developing high performance teams focused on complex technology solutions.

Martin Chevalley

CEO & Co-founder, InnSpire [Linkedin Link]

Martin Chevalley serves as CEO of InnSpire – the Digital Guest Journey, a global hotel technology company he co-founded in 2012 that is dedicated to developing and delivering hospitality-specific technology systems and integrated solutions for streamlining the guest journey and creating maximum efficiency for hotel operations. With a comprehensive suite of intelligent solutions, InnSpire helps hotels around the world to sell more, entertain better, analyze data and optimize results, with a prestigious clientele that includes such brands as Hilton Grand Vacations, Virgin Hotels, LVMH Cheval Blanc, LUX Hotels and many others. In addition to his role at InnSpire, Chevalley is a global business catalyst with over 10 years of experience in successfully conceptualizing, launching and commercializing electronics and software-oriented brands, products and companies in multiple business sectors worldwide. He holds a Master’s in Business Administration from Stockholm University‘s School of Business, as well as Harvard University.