Hospitality is human and different everywhere. What are the nuances that make each market unique and hospitality inherently social, even as technology becomes crucial? After all, hospitality is fundamentally about people.
Hotels are designed to last for decades, with management and franchise agreements often extending up to 20 years. In contrast, the pace of change in the internet and technology world is incredibly fast, evolving in days or even hours. This puts hotels in a unique position, facing challenges that many other traditional brick-and-mortar industries don't. How can hotels adapt to this rapid technological evolution while maintaining long-term stability?
From AI-powered booking engines to data-driven insights, how is innovation reshaping the way hotels connect with and cater to their guests in the digital age?