Jacki Brown recently pivoted to work with scale-ups and start-ups as a fractional marketing leader and consultant after 6.5 years leading the marketing strategy and product marketing for Amadeus Hospitality. She now helps hospitality and travel technology companies navigate growth by identifying and crafting their positioning and messaging, then scaling that across their digital channels Read More…
The most exciting technologies and trends seen at GBTA 2024, including NDC, sustainability, and wellness and traveler care. Their predictions for the future of business travel. Strategies for getting the most out of industry events and networking. Todd Arthur Senior Vice President, North America Agency, Americas Delivery and Global Corporate Solutions @ Sabre [LinkedIn] His Read More…
In this eighth and final episode, hospitality experts David Chestler and Fabiana Moura recap their biggest takeaways and the most intriguing next steps for AI in the industry. David Chestler President @ ProVision Partners International [Linkedin] David Chestler is recognized as an icon of the global hospitality and travel industry, having forged a successful career Read More…
In this seventh episode, hospitality expert David Chestler and UI/UX expert Sandra Vazquez are discussing: How AI and GenAI technologies are transforming the traveler’s expectations and therefore the traveler’s journey by providing mass personalization, improving search capabilities, and integrating chatbots to enhance customer experience. Emerging AI applications in the hospitality industry, including vision technology and Read More…
Dominic Locascio is the Senior Director of Hospitality at Piaggio Fast Forward. He is a hospitality guru with over 20 years’ experience leading multiple successful start-up companies and re-imagining existing businesses. Dominic is a technology leader with extensive experience and knowledge in the fields of Software, Customer Experience, Access Control, and Data Communications with a Read More…
How innovative approaches like virtual cards, mobile apps, and invoice reconciliation are making a touch-free payments experience for the business traveller possible – pre-trip, in-trip, and post-trip. His excitement over the current state of travel tech, with advances in NDC, the boundless applications of AI, security & safety, the reunification of travel and expenses. How Read More…
The importance of customization and addressing unique business requirements in the TMC space and how the smart use of data management, cloud collaboration, point of sales migration, NDC, and AI are making it possible. Tips for getting all team members comfortable with and excited about AI utilization. How getting in front of customers and peers Read More…
The basics of New Distribution Capability (NDC) and its revolutionary impact on content distribution in the airline industry, enabling more personalized and efficient travel options. Sabre’s leadership in the NDC journey, with over 20 airlines already NDC-enabled and plans to expand to 35 airlines by the end of 2024. This enablement enhances booking experiences and Read More…
In this dojo.live episode, hospitality expert Tatiana Vanvelzor discusses: The evolving nature of travel, shifting from the focus on destinations (“where”) to the emphasis on experiences (“what”) and what drives this change. The role of Sabre’s Retail Studio and the need to shift traditional KPIs (like rooms booked) to total revenue. How the analogy of Read More…
Eric Goldreyer is the CEO and owner of bnbfinder, where travelers can locate and book professionally run vacation rentals, bed and breakfasts, inns and boutique hotels – without the service fees. As a book direct marketplace, the company is making travel more affordable again, while extending the peace of mind, high level of quality, and Read More…
In this sixth episode, hospitality experts Frank Trampert, David Chestler, Fabiana Moura and Shridhar Padmanabhan are discussing: The most exciting AI-driven enhancements in hotel operations and guest services seen at HITEC 2024. Predictions for the future of AI and data integration in hospitality. Strategies for distinguishing between fads and sustainable trends in AI adoption, with Read More…
A recap of Phocuswright Europe 2024, held in Barcelona from June 10-12. The event brought together influential travel leaders from around the globe, providing a platform to dive into important issues facing the industry through one-on-one conversations on Center Stage, roundtable discussions, breakout sessions, and introductions to the latest travel innovations. Alejandro Gomez Losada Rosso Read More…
Mark Lewis-Brown Mark Lewis-Brown, CEO and President of Zucchetti North America, is an industry veteran with more than 35 years of experience. At Zucchetti North America, Mark is responsible for overseeing and implementing the commercial and strategic aspects of Zucchetti’s expansion into the North American market. Mark is also involved in key decision-making regarding Zucchetti’s Read More…
How generative AI is revolutionizing the Travel & Hospitality industry by enhancing search, inspiration, and booking processes. It engages consumers to find what they really want and empowers employees by providing easy access to necessary information. The importance of balancing consumer-based and employee-based technologies, and how enterprise-grade platforms can enhance operational efficiency and data security. Read More…
Maestro’s Latest Solutions: Including their embedded payment solution, MezzoPay, which offers a frictionless, secure payment process. They also feature a “touch” interface for touch-based devices, designed to enhance convenience for hotel staff by enabling tasks like curbside check-in and data access on the go. Security and PCI Compliance: The importance of security in the hospitality Read More…
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