Most companies say they are customer obsessed, but their processes too often prioritize revenue and competitors. Product Innovator Tatyana Mamut (fmr Nextdoor, Amazon, Salesforce, IDEO) will share the practical approach to creating a customer-centric culture and achieving breakthrough success.
Why leading with empathy, prioritizing relationships, and building a culture of ownership means delivering over-the-top customer service experiences for software company founders.
How investment in technology allowed one language school to reduce costs and its environmental impact, while providing real time data to Fortune 500 customers.